Our Authors

CEO, Co-Founder, Cyara - Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX​ from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels.2 Articles

Bill Zeng is a Senior Director, Asia Pacific for Poly. In this role, he is responsible for leading Poly’s vision in the region, as well as leading sales acceleration and partner alliances.    Zeng joined Poly in early 2019, bringing over two decades of experience in the telecom and information technology industry as a technology leader and innovator. He has led technical sales and operation teams across the Asia Pacific region, having been based in Sydney, Beijing, and Singapore for several years. His ability to foresee the industry transitions and marry disruptive technologies to business needs has enabled him to be a trusted advisor to customers and partners. He is highly respected by industry peers for his depth of knowledge in both voice and video technologies (MGCP, H323, SIP, H264 etc.), some of which he helped develop as an active contributor in various standardisation bodies.  2 Articles

Vice President ANZ, Kore.ai.2 Articles

2 Articles

Founder and Director of Four Drunk Parrots, an agency that focuses on ethical marketing & strategy. With a Masters in economics and a decade of agency experience, Sonja's interests go beyond textbook marketing theory. Sonja’s passion for the environment and social impact has led to her business through B Corp and Climate Neutral certification as well as being a member of 1% For the Planet.2 Articles

Chair and CEO at UserTesting. Andy brings 20 years of enterprise SaaS experience to UserTesting. As a former product executive at Oracle and Salesforce, he saw the critical role that customer-centricity plays in creating great experiences. By helping companies become more customer-centric, he has grown multiple enterprise SaaS businesses to hundreds of millions of dollars.1 Articles

Regional Vice President APAC, Twilio Segment. Liz is a passionate commercial leader and mentor with management, sales, marketing, consulting and services experience across Australia and the UK. Liz has enjoyed managing a range of sales and service teams as well as successfully leading the launch of start-ups and business units into new markets.1 Articles

Carl Gribble, Manager, Member Experience Design at RACQ. Carl was the Chair of Design Thinking 2019, Australia's premier conference on design thinking and human-centred design. He will be presenting Customer Contact Week ANZ in February 2020,1 Articles

James Johnstone is the Chief Operating officer at Customer Science1 Articles

Margot Birbek is a Customer Experience (CX) thought leader who has specialised in the Science of Customer Journey Management, working with large enterprises across Australia and New Zealand.1 Articles