Here’s a list of all of our authors.
Our Authors
Mark Atterby
Mark Atterby has 18 years media, publishing and content marketing experience.284 Articles
Margot Cairnes
Margot Cairnes is fascinated by digital disruption. An expert in rapid complex discontinuous change Margot helps individuals, teams, whole companies and communities harness the energy of change. Margot suggests that if you aren’t being disrupted you will soon be disrupted. The only sensible way to deal with change is to create it.8 Articles
Libby Dale
Libby Dale, Co-founder, SmartMeasures. Libby is passionate about keeping customers happy through clever technology. She believes customer churn is something that can be avoided in a way that delivers both happy customers and improves the business bottom line.8 Articles
Efrat Vulfsons
Efrat Vulfsons is the CEO of PR Soprano and a publicist, parallel to her soprano opera singing career. Efrat holds a B.F.A from the Jerusalem Music Academy in Opera Performance.7 Articles
Jurgen Hekkink
Jurgen Hekkink,Head of Product Marketing, AnywhereNow: Jurgen joined AnywhereNow in November 2024 as Head of Product Marketings. He has over 25 years’ experience in the telecoms business, with a specialisation in contact centers and customer experience. In various roles he has been working with customers, partners and global carriers and service providers, including BT, Orange Business, Telefonica, ePDLT and Telus. Before joining AnywhereNow Jurgen had roles as EMEA partner manager for Playvox, product director CCaaS for Enghouse Interactive, solutions marketing manager for the UK carrier KCOM and product management roles for Siemens Communications. Original from Holland Jurgen has been living in the UK since 2000 with his family. He has a degree in computer engineering and an MBA from the Open University. He loves travelling and speaks English, Dutch and German. 6 Articles
Jeremy Thomas
Jeremy Thomas is Regional Director at Backbase, a leading global provider of digital banking platforms, based in Sydney, He has over 16 years of experience in sales and consulting in the banking and financial services industry and works with financial services organisations to achieve their digital transformation goals offering them innovative, agile, and customer-centric solutions. 6 Articles
Elisa Adams
CEO of Sprout Strategy and Behavioural Scientist. Sprout-The Human Story is a next generation research, CX and strategy consultancy that is underpinned by behavioural science.6 Articles
Todd Gorsuch
Todd Gorsuch, CEO, Customer Science5 Articles
Aarron Spinley
Aarron Spinley is a Fellow at the Field Bell Institute. He is the author of its core text and teaches the CPD accredited ‘Mini MBA in Customering’, a 12-week, flexible online program for working individuals and corporate teams. More at fieldbell.co 4 Articles