Browsing: Artificial Intelligence

When Michael Chen joined premium Australian mattress manufacturer Sealy Posturepedic nearly 7 years ago, centralising…

Australian customer-service teams are racing toward agentic AI, but speed is becoming the easy part.…

Emotional media headlines about AI replacing the jobs currently done by people may be common…

Striking a balance between the continuous pressure for cost efficiency and the undeniable need for…

As artificial intelligence becomes more deeply embedded in everyday digital experiences, companies are facing a…

Singapore’s plan to train 40,000 tech professionals in agentic AI by 2029 is a serious…

The Australian customer experience (CX) landscape has reached a critical inflection point. The era of…

AI is rapidly becoming entrenched in customer service operations, and its impact is reshaping the…

Something interesting is happening in the world of customer service. Faced with demand for ever-accelerating…

An audience of over 600 professionals across CX, IT, and operations attended Zendesk’s Future of…