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    Leading the future of CX:

    Editorial Advisory Board

    Guiding Australia through the complexity of customer experience, technology and empathy in the age of AI.

    Board highlights

    • Latest insights: Addressing the “Apocolypse vs Renaissance” tension.

    • Join the discussion: Apply for CXFocus membership.

    • Partnering with peak bodies: Collaborate with Auscontact.

    Meet Our Editorial Advisory Board

    Mark Atterby

    Editor in chief / owner

    Mark oversees editorial direction and standards across all CXFocus content. He is responsible for driving industry dialogue, and ensuring audience trust remains at the heart of everything we publish.

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    Brad Howarth

    Editorial contributor & host

    Brad hosts CXFocus podcasts and webinars while contributing expert industry commentary and connecting key voices across the sector.

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    Mike Gwilliam

    Marketing and commercial lead

    Mike works closely with our clients and industry partners to build lasting relationships and deliver tailored, high-value commercial solutions.

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    Simon Murphy

    Brand operations

    Simon leads CXFocus' brand proposition and product architecture. He manages partner programmes, coordinates editorial and production workflows, and oversees sales support and campaign delivery.

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    Cyril De La Torre

    Creative & production support

    Cyril and his team manage CXFocus brand identity and creative production, including visual campaign assets, special reports, platform media and supporting collateral.

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    To submit a pitch please reach out to our editorial team at editor@cxfocus.com.au.