Author: Harry Yu

Dr. Harry Yu is the Co-founder and CEO of Level3AI. A recognised expert in machine learning, Harry holds a PhD in Electrical and Computer Engineering from the University of Illinois Urbana-Champaign and was previously the co-founder and CTO of Neuron Mobility. He is the Co-Founder of Level3AI, a company that develops enterprise-grade AI agents for customer engagement across voice, email, and chat, serving the leading companies in APAC.

The compounding cost of delay – Why waiting until 2029 for AI readiness is a losing strategy

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Singapore’s plan to train 40,000 tech professionals in agentic AI by 2029 is a serious and necessary investment. For the CX industry, the more pressing question is whether enterprise environments will be ready to deploy AI effectively when the new cohort of trained AI engineers arrives. Based on what we see across enterprise AI deployments in APAC, most will not be ready. What’s causing the deployment gap According to research from MIT Sloan, 95% of AI pilots never reach production. The bottleneck, in most cases, is the organisational infrastructure the model is being operated within. The CX leaders who have…

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