Here’s a list of all of our authors.
Our Authors
Jay Sanderson
Senior Product Marketing Manager, Australia, Progress. Based in Australia, Jay Sanderson is a seasoned digital strategist and practitioner with a passion for helping businesses achieve growth. At Progress, he is responsible for product marketing for the leading digital experience platform, Progress Sitefinity DX. Prior to joining Progress in early 2020, Jay worked for companies such as Sitecore, Bendigo Bank, AT&T, Telstra, and Thomson Reuters.2 Articles
Scott Treller
Executive General Manager - Customer Experience (ANZ) at SAP2 Articles
Ayelet Mendel-Girin
Australia Customer & Partner Experience Manager at Microsoft. Using CX/UX Research & Innovation to delight People around the world2 Articles
Henry Pepper
Senior Staff Writer, CXFocus. Henry Pepper is a journalist who reports on business and technology in Australia, Britain and Japan. He has reported for ABC TV, The Independent of London, The Bulletin and edited Dynamic Business magazine. Henry worked as an (Communication and Public Relations Australia) award-winning Senior Writer for Stratcom Communique in Sydney on accounts including Alcatel, the Australian Bankers Association, Honeywell and Qantas.2 Articles
Alok Kulkarni
CEO, Co-Founder, Cyara - Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels.2 Articles
Bill Zeng
Bill Zeng is a Senior Director, Asia Pacific for Poly. In this role, he is responsible for leading Poly’s vision in the region, as well as leading sales acceleration and partner alliances. Zeng joined Poly in early 2019, bringing over two decades of experience in the telecom and information technology industry as a technology leader and innovator. He has led technical sales and operation teams across the Asia Pacific region, having been based in Sydney, Beijing, and Singapore for several years. His ability to foresee the industry transitions and marry disruptive technologies to business needs has enabled him to be a trusted advisor to customers and partners. He is highly respected by industry peers for his depth of knowledge in both voice and video technologies (MGCP, H323, SIP, H264 etc.), some of which he helped develop as an active contributor in various standardisation bodies. 2 Articles
Sonja Ceri
Founder and Director of Four Drunk Parrots, an agency that focuses on ethical marketing & strategy. With a Masters in economics and a decade of agency experience, Sonja's interests go beyond textbook marketing theory. Sonja’s passion for the environment and social impact has led to her business through B Corp and Climate Neutral certification as well as being a member of 1% For the Planet.2 Articles
Fiona Keough
Fiona Keough is the CEO of Auscontact Association, the leading customer contact industry association in Australia. Auscontact aims to connect people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.2 Articles