Author: Joe Tawfik

Artificial Intelligence presents a new paradigm shift from the previous “mobile first” approach in Google’s design thinking. Every product that Google is developing or is releasing has A.I. embedded into it. This grassroots integration is a significant point in its own right. Whether it’s Maps, Photos, or merely online searching you can guarantee there is a level of A.I. or machine learning behind all these products. At its I/O developer’s conference in San Francisco on the 8th of May conference, Google showcased new versions of their applications and stimulated developers with examples of commercial applications. Here is the summary of the…

By Joe Tawfik, CEO of Kinetic Consulting Services. Leveraging the latest in AI technology and robotics, chatbots are expected to replace numerous jobs in the contact centre industry. In one case study, Shell designed a bot to answer technical questions on over 3,000 products. It reduced call volumes by 40%.