Here’s a list of all of our authors.
Our Authors
Ash Diffey
Vice President Australia and New Zealand, Ping Identity.4 Articles
Rebecca Wilson
Rebecca Wilson CCXP is the Director of Human Experience for Sprout Strategy. Rebecca has extensive practical experience in CX & EX strategy development and implementation, customer journey mapping, research and measurement, and the application of behavioural economics theory to solve complex business problems. She has helped leading brands navigate the links between Marketing, IT and Customer Insights through a "human truth" approach.4 Articles
Rod Lester
Rod Lester is the managing director for Australia and New Zealand (ANZ) for NICE. He is responsible for overseeing operations in the ANZ region, including driving local strategy and growth. With more than 25 years of sales and management experience, primarily in the ICT industry, Rod brings a wealth of knowledge to NICE. Before joining NICE, Rod was the ANZ sales director at Forcepoint, where he developed and executed regional business plans, and managed channel partner and end-customer relationships. Prior to that, he worked as senior manager at Fortinet for two years developing and executing regional business plans across Australia.3 Articles
Michael Gwilliam
Marketing and Commercial Director, CXFocus3 Articles
Raghav Sibal
Managing Director, Australia & New Zealand for Manhattan Associates. For more than 25 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and now omni-channel. The hyper-acceleration of sophisticated consumer technology and omni-channel customer behaviour is redefining commerce and the technology required to manage a modern, multichannel supply chain.3 Articles
Chris Luxford
As an experienced management consultant focused on Go-To-Customer innovation and the evolving need to delight the customer, Chris loves change and helping organisations change to create real innovation and differentiation and deliver their strategic goals.3 Articles
Michel Stutz
Head of Operations Televerde APAC I Business Transformation I Customer Experience I Innovation3 Articles
Sonja Ceri
Founder and Director of Four Drunk Parrots, an agency that focuses on ethical marketing & strategy. With a Masters in economics and a decade of agency experience, Sonja's interests go beyond textbook marketing theory. Sonja’s passion for the environment and social impact has led to her business through B Corp and Climate Neutral certification as well as being a member of 1% For the Planet.2 Articles