Author: Raghav Sibal

The retail landscape is significantly challenged today. With supply chain issues impacting on stock levels, increasing volumes of returns and increased customer expectations in relation to online deliveries – local brands will have a hard time in satisfying customers in 2022. As a result, retailers will find that they quickly need to adopt new systems and approaches that help meet the consumer demand for a seamless and more personalised shopping experience today and into the future. 1. Sustainable eCommerce delivery to become a bigger issue Due to the ongoing impact of the pandemic, home delivery is now the preferred purchasing…

The start of the new decade has been challenging to say the least. The stress, anxiety, and uncertainty of events in 2020 have forced a heavy and transformative hand on many industries and business functions, not to mention the customer experience space. During the pandemic, customer experience focused retailers that manage the customer journey all over the world were asked to do more with less, while growing numbers of customers had more questions than ever. Strapped for time and resources, customer centric teams have had little choice but to adapt, transform, re-evaluate previous working procedures, and reimagine what a satisfied…

With rising consumer expectations and expanding fulfillment options, the Australian and New Zealand retail markets are undergoing rapid change and becoming increasingly complex. As a result, retailers are finding that they quickly need to adopt new technology solutions that help meet the consumer demand for a seamless and more personalised shopping experience today and into the future. AR takes the stage Companies such as Toyota and Amazon have found that Augmented Reality (AR) can not only enhance customer experience, it can also be particularly effective when it comes to minimising the number of returns from online shoppers. This means retailers…