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    Amplify your strengths not your sins – Sealy on the reality of AI in CX

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    John Yang

    Vice President, APJ, Progress. John has over 30 years experience in technology, having worked for several large global organisations such as HP, CA Technologies and FalconSor Software where he led a wide range of technical and leadership positions across Asia.1 Articles


    Anthony Mullen

    Anthony Mullen is a senior director analyst at Gartner. His research focuses on virtual personal assistants, bots, artificial intelligence, conversational platforms, smart cities, predictive analytics and user data. Anthony will be presenting at the Gartner Customer Experience & Technologies Summit in Sydney on 17-18 June.1 Articles


    Gleb Tsipursky
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    Dr. Gleb Tsipursky, called the “Office Whisperer” by The New York Times, helps tech-forward leaders stop overpaying for AI while boosting engagement and innovation. He serves as the CEO of the future-of-work consultancy Disaster Avoidance Experts.1 Articles


    Lukas Carruthers

    Lukas Carruthers, Head of CX, APJ, Zoom1 Articles


    Paul North

    General Manager APAC, UserTesting1 Articles


    Sarah Richardson

    Advisory Board Chair at Australian Loyalty Association1 Articles


    Clinton Brown

    General Manager APAC, Smart Communications1 Articles


    Jason du Preez

    Senior Vice President and General Manager APAC at SugarCRM1 Articles


    Jon Burghart

    Managing Director at Deepdesk.1 Articles


    Nick Hoskins

    Country Manager, Australia and New Zealand, Cloudera.1 Articles


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    CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers.

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    Amplify your strengths not your sins – Sealy on the reality of AI in CX

    August 17, 2026

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    August 11, 2026

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