Here’s a list of all of our authors.
Our Authors
Brendan Tremble
Brendan is the Co-founder and director of the leading Customer Experience (CX) consulting and Executive recruitment firm, FT Executive, which he started with his wife, Laura. He brings over two decades of experience to the table and is backed by a successful track record in the realm of, Sales, CX and Customer Success. He focuses on providing effective training and development opportunities to upgrade the skills of employees, as well as enabling businesses to improve their customer metrics through customer consulting.1 Articles
Ivana Papanicolaou
Head of Customer Experience Solutions Strategy, Qualtrics Through her career Ivana has a proven track record in helping organisations design and implement large-scale CX programs that improve decision making, prioritise resources and drive superior customer outcomes. She has held a broad range of business transformation roles across the Australian Energy and Financial Services sectors.1 Articles
Matt McConnell
Founder and Co-CEO, Intradiem.
Matt founded Intradiem in 1995 with a vision of reinventing customer service through automation and artificial intelligence and continues to focus on technical innovation at Intradiem. Today, Intradiem is the leading provider of Contact Center Automation solutions for customer service teams. Matt graduated from The Georgia Institute of Technology with a Bachelor of Science degree in Industrial and Systems Engineering. 1 Articles
Nali Giliana
Nali Giliana, Vice President of Digital Strategy & Market Growth - UserTesting. Nali is a veteran in the Digital Experience and Omnichannel Strategy space with 18+ years of experience. He is focused on driving the UserTesting Digital Experience strategy and growth. Nali has held positions in Digital Marketing and Omnichannel Experience Delivery for both the public and private sectors, including OpenText, Adobe, Prysm, HP, and Choice Hotels International.1 Articles
Soeren Stamer
Soeren Stamer has over 20 years of experience as a B2B software industry CEO. While at the University of Hamburg, he co-founded CoreMedia with his professors, and subsequently led the company’s global expansion. Through agile leadership and a passion for innovation, Soeren has helped the company navigate decades of industry disruption and growth, from Web 2.0, to SaaS and to AI. Soeren is an industry thought leader who regularly speaks at international conferences like Digital Marketing World Forum or OMR and an award-winning author who comments on technological developments and trends in trade journals like The Drum or Horizont. With a focus on turning technological innovations into value, he sees significant potential to harness artificial intelligence to help companies merge content and commerce intelligently.1 Articles
Etienne Oosthuysen
Etienne Oosthuysen, Chief Technology Officer, Australia, Synechron Etienne Oosthuysen is a Chief Technology Officer with expertise across data, AI, cloud and digital engineering. He operates at the intersection of technology strategy, client engagement and commercial outcomes, connecting capabilities across enterprise platforms to address complex challenges and shape cohesive solutions.1 Articles
Kristen Pimpini
Kristen Pimpini (KP) is Regional Vice President for Australia & New Zealand at Twilio. In his role, Kristen is responsible for driving revenue growth, market momentum and overall business strategy for the region. Kristen has led technology companies across Australia, New Zealand and APAC. Being customer obsessed, Kristen lives and breathes the importance of strategic client relationships.1 Articles
Ursula Dauenhauer
Ursula helps small to medium companies to accelerate growth and revenue with their business. For over 20 years now, Ursula has helped numerous companies to grow their revenue streams and maximise customer lifetime value.1 Articles