Here’s a list of all of our authors.
Our Authors
Amy Foo
Amy Foo is the managing director, Australia & New Zealand, at San Francisco-based CRM software company Zendesk. She also serves as the company’s vice president of finance and oversees global finance shared service and revenue operations. Since joining Zendesk in 2013 as one of the business’s first hires in the APAC region, Amy has helped fuel the evolution of the company’s operations, product innovation, and sales and marketing organizations as well as the organic expansion and acquisitions for five offices – Singapore, Australia, Philippines, India and Japan. In her role as MD of ANZ, she is also responsible for leading the engineering and go-to-market teams, based in Melbourne, which help over 24,000 brands meet the needs and expectations of their customers.1 Articles
Rob Mills
Rob Mills is VP ANZ for Blue Prism, responsible for driving the company’s digital workforce solutions throughout Australia and New Zealand. Rob has over 25 years’ software sales and operational experience.1 Articles
Craig Katz
Craig Katz is the Regional Director, ANZ, at Daon, a global leader in identity management and biometric technology, and is responsible for driving brand growth in the Australian and New Zealand markets. A former United States Marine who served both in the USA and abroad, Craig has a detailed operational understanding of the current cyber security threat landscape and the application of mitigation strategies. Before commencing his role with Daon, Craig built his post-military career successfully launching a variety of Internet start-ups, as well as 10 years in sales and channel management, with a focus on Banking, logistics, mining and industrial solutions.1 Articles
Jim Katzman
Principal, CX Strategy & Enablement at InMoment. Jim has a solid and extensive track record as a customer experience subject matter expert and customer advocate, working with numerous organisations across multiple industries. He focuses on ensuring customer satisfaction, revenue growth and customer retention.1 Articles
Eric Wilson
Knosys Pre-Sales Consultant.1 Articles
Kaveri Kalavath
Head of Worldwide Customer Success at OpsRamp.1 Articles
Tony Wu
Co-founder & CEO @ Weploy. Weploy is an online platform that connects businesses with short term staffing issues to a community of on-demand support staff.1 Articles
Andi Mastrosavas
Andi is an experienced leader and ethical technologist, specialised in product management practices, transforming organisations, and scaling high performance teams. At Pladia, Andi combines strategic foresight with operational agility, to deliver value to customers and market-leading products. Agnostic to industry, spanning media and entertainment, telecommunications, agriculture, retail and e-commerce, consumer electronics, and culture and tourism. She spent 10 years in California at various startups, scale-ups, and inside of Fortune 1s’ corporate innovation arm.1 Articles
Ivana Papanicolaou
Head of Customer Experience Solutions Strategy, Qualtrics Through her career Ivana has a proven track record in helping organisations design and implement large-scale CX programs that improve decision making, prioritise resources and drive superior customer outcomes. She has held a broad range of business transformation roles across the Australian Energy and Financial Services sectors.1 Articles
Matt McConnell