Our Authors

Jonathan Holcombe has more than ten years’ experience in supporting enterprises with their digital transformation both in Australia and the UK.  In his role at Switch, a Platinum Sitecore Implementation Partner, Jonathan is a Sitecore Digital Strategist where he is responsible for helping customers to overcome complicated business challenges by developing creative solutions and identifying digital strategies that can affect real change.  Jonathan was previously Head of the Mando Agency business consultancy in London where he also held several roles over eight years including in solutions consulting and information architecture.1 Articles

Vice President, Australia and New Zealand, at Verint Systems1 Articles

Managing Director, APAC & Japan at Shopify1 Articles

Amy Foo is the managing director, Australia & New Zealand, at San Francisco-based CRM software company Zendesk. She also serves as the company’s vice president of finance and oversees global finance shared service and revenue operations. Since joining Zendesk in 2013 as one of the business’s first hires in the APAC region, Amy has helped fuel the evolution of the company’s operations, product innovation, and sales and marketing organizations as well as the organic expansion and acquisitions for five offices – Singapore, Australia, Philippines, India and Japan. In her role as MD of ANZ, she is also responsible for leading the engineering and go-to-market teams, based in Melbourne, which help over 24,000 brands meet the needs and expectations of their customers.1 Articles

Senior CX Consultant at MaritzCX. Kiri has 15+ years of experience in consumer research and insights. She is passionate about truly putting people at the heart of what we do and the decisions that we make. She works with organisations to listen, learn and act on feedback that drives positive change for customers and employees, delivering healthier financial and business results.1 Articles

Paul Koopmans is the Vice President, Commercial for Australia and New Zealand at industry-leading payments technology and solutions company Worldpay. As a senior commercial leader with extensive experience in international market expansion across the financial services and technology sectors. With over 20 years of experience, Paul has a proven track record of accelerating business growth by creating and expanding commercial functions domestically and internationally. Paul also serves on the boards of various technology firms.1 Articles

Tom Uhlhorn is the founder and strategy director at Melbourne based CX consultancy Tiny CX .1 Articles

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Rob Mills is VP ANZ for Blue Prism, responsible for driving the company’s digital workforce solutions throughout Australia and New Zealand. Rob has over 25 years’ software sales and operational experience.1 Articles

Craig Katz is the Regional Director, ANZ, at Daon, a global leader in identity management and biometric technology, and is responsible for driving brand growth in the Australian and New Zealand markets. A former United States Marine who served both in the USA and abroad, Craig has a detailed operational understanding of the current cyber security threat landscape and the application of mitigation strategies. Before commencing his role with Daon, Craig built his post-military career successfully launching a variety of Internet start-ups, as well as 10 years in sales and channel management, with a focus on Banking, logistics, mining and industrial solutions.1 Articles

Principal, CX Strategy & Enablement at InMoment. Jim has a solid and extensive track record as a customer experience subject matter expert and customer advocate, working with numerous organisations across multiple industries. He focuses on ensuring customer satisfaction, revenue growth and customer retention.1 Articles