Simply Energy is an energy retailer with over 700,000 commercial and residential customers across Australia.…

If the past three years taught us anything, it is that if you can’t unlock…

World Vision Australia is a humanitarian aid and development organisation that aims to elevate children…

For many Australian businesses, harnessing data is the key to anticipating customer needs and market…

Amazon founder Jeff Bezos once famously said: “we see our customers as invited guests to…

Zappos.com is an American online shoe and clothing retailer owned by Amazon. Zappos employs over…

Finding new ways to engage with customers and build long-term loyalty is central to the…

CSM can become a game-changing strategy that turns customers into strong promoters. And yet, it…

Rania Wannous, the Chief Customer Officer at the New South Wales Telco Authority, leads the…

The BPO industry emerged and grew over the 80s, 90’s and 2000s primarily as a…