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Just because we can, doesn’t mean we should. Interview with Rik Johnson from Curious Thing.
By Mark Atterby
Mark Atterby interviews Rik Johnson, Head of Solutions at Curious Thing, about the importance of…
Staying human in a world obsessed with technology. Interview with Jasmine Gray from Aircall
By Mark Atterby
In a career spanning 25 years, Jasmine Gray, Customer Success Team Manager APAC at cloud…
High quality customer service has always been the hidden hero driving company profits. Yet, delivering…
Let’s create change and make a difference, together. Interview with CX and change management leader Jane Tyzack.
By Mark Atterby
Being able to connect and work with other people is critical to successful customer experience…
Since the pandemic, most contact centres have implemented a hybrid working model. And according to…
Delivering a great customer experience is hard. There are so many factors that go into creating a great…
Leaders need to stay close to their people & customers. Interview with CX executive Jodie Fielding
By Mark Atterby
Many CX leaders and executives have diverse backgrounds that encompass a variety of job roles…
Organisations are using conversational AI to relieve the pressure on their contact centres while at…
Personalisation today is everything, with most consumers expecting to be recognised and known over the…
Exceptional CX is the foundation of business. This statement holds more merit now than ever…