Author: Tom Amos
Tom Amos
Tom Amos is the CEO and co-founder of Sidekicker. He drives Sidekicker’s vision and strategy to build a market-leading platform where businesses can access Australia and New Zealand’s best community of skilled hourly workers–known as Sidekicks. Tom was most recently listed as #39, along with Sidekicker co-founder and Director Jacqui Bull, in Business News Australia’s 2022 Top 100 Young Entrepreneurs.
Amazon founder Jeff Bezos once famously said: “we see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Offering good customer experience (CX) is non-negotiable for any business, and investing in the right Customer Relationship Management (CRM) platform is critical to driving innovation and keeping up with ever-increasing customer expectations. From personalisation, omnichannel experiences and self-service options to trust and transparency, several CX trends have been clear for a while. We’re also seeing the rise of voice and visual…