Archives: News

AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud Contact Centre. This…

In today’s customer-centric landscape, the quality of your Customer Experience (CX) initiatives can be the…

Nearly half of surveyed mobile industry professionalsalready use RCS, the successor to traditional SMS. Among…

Brands in the automotive, consumer services, and entertainment sectors are leading in customer experience and…

Alvin Oh has more than 20 years technology experience, pioneering large multi-million dollar enterprise IT…

Medallia presented its vision for the future of customer experience and launched seven AI-driven product…

Kore.ai has unveiled its Kore.ai Agent Platform, an enterprise-grade infrastructure designed for the development, deployment,…

The Capgemini Research Institute’s World Retail Banking Report 2025 reveals a significant loyalty crisis for…

At an awards ceremony held in Sydney on Thursday, 6th March, Ashton Media announced the…

Medallia has appointed Michael Michaloudis as the new regional director for Australia, New Zealand, and…