Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
COVID-19 forces one of the biggest surges in technology investment in history, according to new surveyBy Mark AtterbySeptember 23, 2020
70% of contact centres to keep agents working from home, according to research from NICEBy Mark AtterbySeptember 23, 2020
Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360By Mark AtterbySeptember 17, 2020
Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media MarketingBy Mark AtterbySeptember 10, 2020
