Archives: News

COVID-19 has changed how consumers in Australia do their Christmas shopping and retailers need to…

Uniphore. have announced its agreement to acquire Jacada, a provider of contact centre automation software. Uniphore…

NICE Enlighten AI Feedback is designed to identify and then turn at-risk customers into loyal…

New research produced by Qualtrics, “2021 Australian Consumer Trends”, highlighted that consumer satisfaction exceeds the…

Ogilvy Australia has today announced a further enhancement of its data intelligence offering with the…

H&R Block will expand its current Voice of the Customer (VoC) program. They aim of…

Staying ahead of the key trends that are shaping the future of digital customer experience…

Khoros has announced the release of the latest updates to it’s digital platform. The release…

Following the completion of their merger in March 20201, Confirmit and FocusVision have announced that…

Microsoft has accelerated its efforts to provide industry-specific cloud offerings to support customers and partners…