Archives: News

Gartner recently released its 2021 Magic Quadrant for Voice of the Customer, naming Qualtrics, Medallia,…

Nine in ten Australian business leaders believe digital transformation will have a positive impact on customer experience – but just 6% have sufficient resources to meet timelines, according to recent…

According to new research released by Zendesk in partnership with Enterprise Strategy Group (ESG), companies…

Each year on the 1st Tuesday in October. the worldwide CXPA community, companies and CX…

InMoment have appointed Eric Weight as VP solutions consulting to for Southeast Asia and Japan…

InMoment have announced that it has completed the acquisition of Lexalytics, a provider of cloud…

Australian businesses are not keeping up with the data privacy expectations of their customers when…

A recent study, conducted by UserTesting, compared some generational differences and similarities of online activities…

Last year we saw the incredible work the Contact Centre Community did in supporting their…

NICE has announced the launch of CXone SmartAssist powered by Amelia, a Conversational AI solution for customer…