Archives: News

Freshworks have announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience…

Qualtrics has announced CrossXM, a new product line that aims to give leaders automated insights…

Global Business Process Outsourcing (BPO) Market Size was valued at USD 251.1 billion in 2021,…

Sugar CRM and ResPax have announced a strategic partnership offering the first fully integrated CRM…

Host/Havas has appointed experienced digital and customer experience leader Charles Rallings to the newly created…

Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone…

Despite low ROI and a range of other challenges, investment in chatbots, conversational AI platforms…

Australian contact centre leaders are struggling to deliver much-needed CX innovation while battling against rising…

New research launched today reveals third-party cookie depreciation has impacted 90 per cent of retailers…

Qualtrics and ServiceNow announced a new app to help improve employee and customer service experiences.…