Archives: News

UserTesting have announced a joint integration with Contentsquare, a global leader in digital experience analytics.…

Seventy-nine percent of corporate strategists said that technologies such as analytics, artificial intelligence (AI) and automation will be…

New research reveals that many of the world’s largest brands have value at imminent risk…

Journey thinking has led banks to create experiences that they perceived customers wanted without understanding…

Influencer marketing and the creator economy have begun to see shifts toward artificial intelligence (AI)…

Businesses worldwide are eagerly embracing the potential for artificial intelligence (AI) to provide personalised customer…

Passengers are dissatisfied with customer service in the airline industry, according to study from Clootrack,…

As Aussies find themselves spending an increasing amount of time on hold to customer service…

Digital marketplaces continue to gain significant momentum in Australia, with 88% of shoppers buying from…

Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform to transform…