Archives: News

A recent survey by Capterra reveals that Australian businesses are more actively improving their cybersecurity…

The Asia Pacific Loyalty Awards, held by the Australian Loyalty Association (ALA), have announced its…

Metlifecare, established in 1984 is one of New Zealand’s largest retirement village providers. They currently…

81% of leaders believe they excel at customer experience. Only 21% of customers, however, agree.…

The volume of customers giving feedback directly to brands after a bad customer experience in…

Consumers in Australia and New Zealand (ANZ) are global frontrunners in their preference for AI-driven…

According to the 2023 Global Employee Experience Trends Report, published by NTT, 84% of ANZ…

According to Adroit Market Research, the size of the Voice Analytics Market is expected to…

Konica Minolta Australia has launched its new insight hub, aimed at delivering one unified customer…

Progress have announced a partnership with Software Improvement Group (SIG), an independent technology and advisory…