Archives: News

Nice and LiveVox have announced that NICE has entered a definitive agreement to acquire LiveVox,…

Consumers now prefer to shop online instead of in-store, according to Power Retail. There is…

Accenture has appointed Lan Guan to the new role of Chief AI Officer. In her…

Zendesk has announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution.…

In a recent announcement, Gartner highlights how digital customer service, conversational interfaces and generative AI…

La-Z-Boy, one of the world’s leading furniture brands, needed to create a hub that integrated…

The Customer Show Sydney 2023 will start in a couple of days. It is the…

MarketCulture has launched a new app, called the MRI Benchmark App that allows organisations to…

Smartsheet recently unveiled a suite of new capabilities that apply generative AI (GenAI) to its…

The rapid advancement of Artificial Intelligence (AI) and automation technologies has sparked both excitement and…