Archives: News

Nexon Asia Pacific (Nexon) has been awarded both ANZ Partner of the Year and APAC…

Smart Communications has released its 2026 Customer Experience Benchmark report, surveying more than 4,000 global…

Databricks has introduced CustomerLake, an agentic Customer Data Platform (CDP) designed to provide marketing and…

The race for autonomous customer experience has just reached its highest-stakes milestone yet. In a…

Zoom has announced the launch of ZoomMate, an agentic AI workspace designed to integrate workplace…

Although software updates are intended to enhance user experience, new findings from enterprise human insight…

endesk has named Tifenn Dano Kwan as Chief Marketing Officer. Dano Kwan will oversee the…

Customer expectations are evolving rapidly in today’s digital-first economy. Businesses are under constant pressure to…

Convai and Probe CX have launched AVA AI Agent (AVA)—a bespoke, conversational AI assistant that…

On May 18, 2026, experience management (XM) software provider Qualtrics officially finalised its acquisition of…