Nexon Asia Pacific (Nexon) has been awarded both ANZ Partner of the Year and APAC Innovation Partner of the Year at the 2026 Genesys Partner Executive Summit in Thailand, recognising its leadership in delivering AI-driven customer experience (CX) outcomes across Australia.
The awards highlight Nexon’s ability to translate technology investment into measurable business value, combining deep expertise in Genesys Cloud with a consultative CX Advisory approach. This enables organisations to modernise customer engagement, improve operational efficiency, and drive performance across critical customer touchpoints.
The recognition comes as Australian organisations face increasing pressure to deliver seamless, efficient, and compliant customer experiences.
“It’s a privilege to be recognised with these two awards. They reinforce the value we’re delivering to our customers across Australia… Having three Nexon customers named as finalists in the 2026 Genesys Global Awards further demonstrates the impact of applying innovation to real-world customer challenges and operational priorities.” David Russell, General Manager, Enterprise Digital (Corporate), Nexon Asia Pacific.
The APAC Innovation Partner of the Year award underscores Nexon’s leadership in embedding AI-driven capabilities within customer engagement platforms. Through the integration of Genesys AI technologies, Nexon enables organisations to:
- Deliver more personalised, real-time customer interactions
- Automate processes to reduce operational friction
- Generate actionable insights to continually optimise CX performance
- Balance innovation with security, compliance, and service quality
“By bringing AI into customer environments, organisations can deliver more responsive, personalised interactions while reducing friction across the customer journey,” Russell added.
“Importantly, the insights generated allow organisations to continuously refine how they engage, driving stronger outcomes with every interaction.”
The recognition reflects broader market momentum in Australia, where organisations are prioritising AI-enabled transformation, operational resilience, and customer-centric innovation.
As customer expectations continue to evolve, Nexon’s approach provides a practical pathway for organisations to deploy secure, scalable, and future-ready CX platforms.
