Convai and Probe CX have launched AVA AI Agent (AVA)—a bespoke, conversational AI assistant that has transformed Probe CX’s recruitment engine. Powered by Oration by Convai and spearheaded by Probe CX’s Head of Enterprise Digital, Lyle Smith, AVA automates initial candidate screening to deliver a 60% efficiency gain.
This newfound efficiency gives Probe CX the speed and scale required to seamlessly vet thousands of applicants during seasonal and high-volume hiring surges. Since its deployment in November 2025, AVA has managed over 16,600 calls, contacted 100% of candidates within 24 hours of application, and reclaimed 330 recruiter hours during a single campaign.
AVA’s rapid outreach eliminated a 30% candidate non-engagement rate. Because top talent is off the market quickly, AVA is programmed to connect with every applicant within a strict 24-hour window—striking while candidate interest is at its peak. By automating these repetitive early stages, AVA gives time back to human recruiters, allowing them to focus on the highest-value parts of the hiring process.
“AVA conducts five-to-seven-minute voice screening calls that verify compliance, eligibility and security prerequisites, removing the burden of repetitive manual questioning from our recruitment team. It is also capableof autonomously verifying zero-margin compliance such as citizenship and age requirements, achieving a 100 percent eligibility rate for all leads entering the hiring funnel”, says Probe CX Head of Enterprise Digital Lyle Smith.
“If you are a retailer or other business that needs to hire or rehire hundreds or thousands of people quickly, this product will save your recruiters a lot of time and capture a higher percentage of high-quality candidates.”
Convai CEO Dr Mike Banbrook said the results have transformed Probe CX’s most demanding hiring periods. “Automating this activity means recruiters can focus exclusively on qualified talent, effectively bridging Probe CX’s ‘capacity versus speed gap and ensuring that they find the best talent for their clients faster than ever before”.
“It has also created a genuine competitive advantage for Probe CX, meaning they can focus human expertise where it matters most: final selection, cultural alignment and meaningful candidate connection.”
“This product could have real impact for any organisation that manages high volumes of recruitment”, says Smith.
