Archives: News

Zendesk has entered into a definitive agreement to acquire AI startup Forethought, a move intended…

Salesforce has made its most aggressive move yet into the Contact Centre as a Service…

Five Faces has announced the launch of Patient Journey Support, a digital solution engineered to…

New research from Zendesk’s 2026 CX Trends Report highlights a pivotal challenge for Australian enterprises:…

Verint has officially announced that the organisation formed through its recent transaction with Calabrio will…

CrowdStrike and Qualtrics have announced a formal integration aimed at enhancing security within customer and…

Oracle have announced the launch of new role-based AI agents within its Oracle Fusion Cloud…

Genesys has announced the launch of the Genesys Cloud™ Agentic Virtual Agent, marking the industry’s…

Quick service restaurant (QSR) chain El Jannah has announced the successful deployment of AI-powered customer…

The Commonwealth Bank (CBA) has released a detailed report focused on ethics and transparency outlining…