Archives: News

Celonis has announced the acquisition of Ikigai Labs to enhance its capacity for enterprise-level prediction,…

NiCE has released its joint solution with ServiceNow, designed to integrate customer engagement with back-office…

Genesys has announced a new partnership with Meta aimed at enhancing how organisations manage responsive,…

Amplitude has launched Amplitude AI Assistant, an embedded support agent designed to facilitate real-time user…

Twilio has introduced a new Flex SDK designed to help businesses embed contact center functionality…

Oracle today announced Fusion Agentic Applications for customer experience (CX). The new agentic applications are powered by…

Progress Software has released the latest version of Progress® Sitefinity® Generative CMS, designed to help…

Photo: David Okulicz, CEO of Kytec While Australian businesses are bullish on AI’s potential to…

At the X4 Summit, Qualtrics unveiled new, instantly available Customer Experience (CX) capabilities designed to…

Contentful has announced the launch of an Australian subsidiary to expand operations across Australia and…