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    Amplify your strengths not your sins – Sealy on the reality of AI in CX

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    Better customer experience with niche social media

    By Mark AtterbyMay 28, 2018

    Social media has played a pivotal role in shaping and redefining the customer experience. We’re…

    Google raises the the bar with AI (Artificial Intelligence)

    By Joe TawfikMay 24, 2018

    Artificial Intelligence presents a new paradigm shift from the previous “mobile first” approach in Google’s…

    Personalisation vs data privacy: the customer experience dilemma

    By Mark AtterbyMay 17, 2018

    In the coming days, the GDPR comes into effect in Europe. Worldwide it represents a…

    Is brand relevance more important than brand differentiation?

    By Mark AtterbyMay 8, 2018

    Most business leaders and marketers aim to differentiate their brand from those of their competitors.…

    Turning debt collections into a positive customer experience

    By Mark AtterbyApril 30, 2018

    For most organisations, managing credit and debt collections can be a time consuming, costly and…

    Can cognitive content management deliver a personalised customer experience?

    By Mark AtterbyApril 19, 2018

    Content, whether it’s written, visual, aural or interactive, underpins the customer experience. The challenges lie…

    Living and shopping in an Augmented Reality

    By Mark AtterbyMarch 22, 2018

    2018 is seeing Augmented Reality (AR) emerge into the mainstream market. The perception that AR…

    Chatbots are getting smarter and smarter!

    By Mark ArmstrongMarch 14, 2018

    In the past, humans were preferred over machines because there was a perception that humans…

    Have you been verified? New platform disrupting the lending industry

    By Mark AtterbyMarch 7, 2018

    Verifier is an innovative new platform that aims to disrupt the lending and credit industries…

    What does blockchain offer the customer experience?

    By Mark AtterbyFebruary 27, 2018

    In terms of managing, sharing and accessing information and data via the Internet, blockchain delivers…

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    Amplify your strengths not your sins – Sealy on the reality of AI in CX

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    Customer-facing AI needs an escalation promise, Not just a faster answer

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    Amplify your strengths not your sins – Sealy on the reality of AI in CX

    August 17, 2026

    Customer-facing AI needs an escalation promise, Not just a faster answer

    August 12, 2026

    Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

    August 11, 2026

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