Author: Mark Armstrong
Mark Armstrong
Vice President and Managing Director International (EMEA & APJ) at Progress. Progress empowers enterprises and ISVs to build and deliver cognitive-first applications, that harness big data to derive business insights and competitive advantage.
In the past, humans were preferred over machines because there was a perception that humans were more accurate in their analysis of situations to make informed decisions. Fast-forward to 2018, we’re now seeing a complete focus on the customer in technology innovations. Chatbots – or virtual assistants powered by advanced machine learning – is one of the technologies that will have the greatest impact on the customer experience. Most chatbots on the market today perform pretty simple, niche, and supervised tasks like answering questions or booking appointments accurately and quickly. But in the next five to 10 years, they will…