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Ever felt frustrated by a chatbot that just doesn’t seem to get what you’re saying?…
In 2013, customer experience innovator Matthew Dixon authored a book that forever changed the way…
At its X4 event In Sydney last week, Qualtrics revealed its vision and roadmap for…
Can you recall the last time you interacted with a bank teller? Chances are it’s…
For 15 years, Rebecca Burns, General Manager, Support at MYOB, has demonstrated her passion for…
For years, omnichannel customer experience (CX) has been the holy grail. But the way customers…
Prioritising empathy and human experience in a world built on technology – Interview with David Stone
By Mark Atterby
It’s easy to get caught up in the efficiency and automation that technology offers. But…
Mark Atterby, Editor of CXFocus, interviews Natalie Truong, CMO for EY about the importance of…
THE ICONIC is the most loved retail brand in Australia, according to a report from Power Retail
By Mark Atterby
THE ICONIC is Australia’s most loved retail brand, according to the inaugural Most Loved Retailers…
Customer insights provide the in-depth understanding of your target audience’s needs, wants, behaviours, and pain…