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Recently founded research and advisory firm, Crayon IQ, has released its inaugural “APAC Contact Centre…
Beyond the buzzwords – Why Australia’s CX job market demands strategic thinkers with tech smarts
By Mark Atterby
The Australian Customer Experience (CX) job market is currently experiencing solid growth, with strong demand…
In 2025, elevating the customer experience is the top agenda item for Australian and New…
How AI is accelerating the “Listen, Learn, Act” cycle – interview with Medallia’s Fabrice Martin
By Mark Atterby
Intelligent experiences, powered by AI, are no longer a theoretical concept. They’re a tangible reality…
The shift to cloud-based Contact Centre as a Service (CCaaS) aimed to modernise operations. While…
Does your organisation’s contact centre provide swift, seamless service to customers whenever and however they…
Research shows a clear and concerning disparity. Despite 79% of business leaders claiming to deeply…
One of my sons is heading toward to the end of his teen years. He’s…
As competition grows and customer expectations continue to rise, experience has become one of the…
Violet Lazarevic-Sittrop has taken on the role of Head of Customer Experience for the Commercial…