Returning to the beautiful Mornington Peninsula in 2025, the CX Retreat is not your standard…

Sydney-headquartered customer experience and digital transformation company, Customer Science, has announced the appointment of Chris…

A recent report from Concentrix, the CX Divide: The Cost of Underinvestment – August 2025,…

Looking ahead to 2026, it is clear that this will be a transformational year for…

New research highlights a growing gap between the promise of artificial intelligence (AI) in customer…

In one of the largest deals in the customer experience (CX) software sector, Qualtrics has…

For decades, customer contact centres have served as a frontline of corporate engagement, handling everything…

Customer experience (CX) is often equated with personalisation and speed. Companies strive to collect more…

The Mini MBA in Customer Technology is an MBA level, CPD accredited course that gives you…

Artificial Intelligence (AI) is fundamentally changing how organisations listen to, understand, and act on customer…