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The retail landscape is significantly challenged today. With supply chain issues impacting on stock levels,…
Article by Chanice Henry, article first published by CX Network Ayelet Mendel-Girin, general head of…
Article by Olivia Powell, article first published by CX Network Founder and CEO of Beyond Philosophy,…
The unexpected or apparently random discovery of a new product, according to recent research, can…
From chatbots to hyper-personalised experiences to better understanding customers, AI and machine learning have been…
Most organisations store vast amounts of information about their customers in transaction systems such as…
Too many customer experience projects stall because leaders are unable to demonstrate the value these…
Nobody likes change. It’s something that we all have to put up with though, given…
Over the last few years, the role of experience and insights professionals and the associated…
Ergon Energy’s brand personality of “the friendly neighbour” depends on its omnichannel strategy
By Mark Atterby
A subsidiary of Energy Queensland, Ergon distributes electricity to 746,000 customers across most of Queensland.…