Browsing: Customer Experience

Chief Customer Officers (or roles with similar titles and responsibilities) are being appointed in ever…

I remember being devastated when I learnt that Santa Claus and the Easter Bunny weren’t…

An outsourcing contract is like a marriage contract. It doesn’t necessarily define the success of…

A strong employer brand encourages recruitment of quality talent and builds effective employee engagement and…

The creation of smart places has become an indispensable feature of the customer experience. For…

Many business leaders look to use CX programmes to strategically improve operations – companies are…

One of the biggest challenges for any organisation today is knowing what technology to invest…

At the heart of the customer experience is the concept that people no longer buy…

There is often a large gap between what company executives believe the custom experience to…

Measurement has always been important to the contact centre industry and over the last 15…