Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
How AI and Robotics is reinventing CXBy Chris LuxfordMay 30, 2017 We are starting to see AI (Artificial Intelligence) being deployed in ‘every day’ situations. It’s…
A security breach could ruin your reputation in secondsBy Mark AtterbyMay 23, 2017 A major security breach or cyber-attack can ruin the experience customers have with a brand.…
Are you in touch with your customer’s reality?By Mark AtterbyApril 11, 2017 Organisations are making increasing use of data and analytics to build a more comprehensive picture…
Mapping the customer journeyBy Mark AtterbyJanuary 31, 2017 Customer journey maps are an important first step in understanding the experiences of customers. From…
The multi-channel customer experience challengeBy Mark AtterbyJanuary 29, 2017 The ability to offer customers the ability to communicate with a brand via a variety…
