Browsing: Customer Experience

Customer journey mapping has been an important tool for CX professionals over the years. Journey…

Customer expectations are outstripping the capabilities of companies to meet them. The problem, according to a range of recent research and opinion, is the lack of investment in digital business models that enhance operational capabilities while creating value for customers. Companies that don’t fully embrace digital transformation will be fighting an uphill battle to keep customers satisfied.

AI (Artificial Intelligence) is currently reshaping the customer experience. It is being used in a…

Research from Forrester shows that most CX initiatives were stalled in 2018. The outlook for…

Essential Energy is one of Australia’s largest electricity distribution networks, supplying power to 95 per…

Don’t spend $2million on a new app without knowing what your customer truly wants. Far from…

Curiosity is a basic human instinct. The desire to gain new information and experiences has…

Customer churn is costing business billions per year. In Australia, businesses lose on average between…

Most enterprises understand what they need to do in terms of CX and their digital…

Vollie is an online volunteering platform, allowing not-for-profits and charities to connect with qualified professionals…