Over 20% of the world’s population has a disability, that’s one in five individuals. The…

Australian retailers are investing in mobile technology to improve instore experiences for customers. According to…

Happy customers are cheaper to service, less price sensitive and less likely to churn. Customer…

By analysing employee data, in a similar manner to how they assess sales and marketing…

Customer journey mapping has been an important tool for CX professionals over the years. Journey…

Customer expectations are outstripping the capabilities of companies to meet them. The problem, according to a range of recent research and opinion, is the lack of investment in digital business models that enhance operational capabilities while creating value for customers. Companies that don’t fully embrace digital transformation will be fighting an uphill battle to keep customers satisfied.

AI (Artificial Intelligence) is currently reshaping the customer experience. It is being used in a…

Marketing has stepped up to take a greater role in leading CX initiatives across the…

Marketers are now producing more content than ever before. They have their blogs and social…

A new report from Boston Retail Group in the US claims that retail customers want…