Year: 2025

Kellie Hackney, ANZ Regional Vice President for Zendesk, identifies ‘contextual Intelligence’ as the dominant trend…

Genesys explained its vision for the future of AI and CX at their Xperience event…

Customer Experience is not just facing a challenge, but an existential crisis, according to Riccardo…

The traditional contact centre is undergoing a profound transformation. Central to this shift is Voice…

Are online sales on the up in your business? If the answer is yes, you’re…

Dannielle Pearson, Head of Customer Strategy & Insights at Concentrix, recently shared her perspective on…

The future of healthcare in Australia promises a patient journey and experience defined by seamless…

Contact centre agents play an essential role in ensuring the smooth operation of your organisation.…

The recent acquisition involving Qualtrics and PG Forsta (which had previously acquired InMoment) signals a…

As the e-commerce market continues to grow around the world, providing a satisfying digital experience…