Year: 2025

New research highlights a growing gap between the promise of artificial intelligence (AI) in customer…

In one of the largest deals in the customer experience (CX) software sector, Qualtrics has…

For decades, customer contact centres have served as a frontline of corporate engagement, handling everything…

Customer experience (CX) is often equated with personalisation and speed. Companies strive to collect more…

The Mini MBA in Customer Technology is an MBA level, CPD accredited course that gives you…

Artificial Intelligence (AI) is fundamentally changing how organisations listen to, understand, and act on customer…

Recently founded research and advisory firm, Crayon IQ, has released its inaugural “APAC Contact Centre…

The Australian Customer Experience (CX) job market is currently experiencing solid growth, with strong demand…

In 2025, elevating the customer experience is the top agenda item for Australian and New…

Intelligent experiences, powered by AI, are no longer a theoretical concept. They’re a tangible reality…