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Chatbots: Disruption is coming to the call centre

By Joe TawfikMarch 8, 2017

By Joe Tawfik, CEO of Kinetic Consulting Services. Leveraging the latest in AI technology and…

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Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 2026

Customer-facing AI needs an escalation promise, Not just a faster answer

August 12, 2026

Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

August 11, 2026

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