Medallia has announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years of experience leading private and public software companies and extensive industry experience as the former Chief Business Officer of Qualtrics and CEO of Clarabridge. Bishof succeeds Mike Lipps, a Thoma Bravo Operating Partner, who will remain on the Medallia board.
“I am honored and excited to lead Medallia, a true pioneer with a vast history and depth of personalised enterprise experience data,” said Bishof. “Medallia has always been a customer-centric and forward-thinking company dedicated to helping enterprises fulfill their brand promises and deliver exceptional experiences. As our industry landscape continues to evolve, and with the backing of a world-class investor like Thoma Bravo, we have significant opportunities to drive long-term growth and extend our leadership in the space.”
Bishof most recently served as Strategic Advisor and Chief Business Officer of Qualtrics, following its acquisition of Clarabridge. Under Bishof’s leadership, Clarabridge pivoted from a customer-experience text analytics business into a leader in conversational AI. Before that, he served as CEO of Flexera Software and held leadership roles at Macrovision, IBM, Crossworlds Software, and Deloitte Consulting.
“We are thrilled to welcome Mark to Medallia, and I look forward to working closely with him as we strengthen and expand our business and platform,” said Lipps. “He is an excellent and proven leader with strong experience in exceeding ambitious targets and managing complex challenges. We are well-positioned for success in this next phase of our story, and are ready to take charge of our future and deliver differentiated value for our clients.”
