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Browsing: Executive Profiles
Mark Atterby, Editor of CXFocus, recently interviewed Ledi Lapaj, Director Customer Experience Bank-al-Etihad, who is…
The marketing landscape is evolving rapidly, driven by technological advancements, shifting consumer behaviours, and heightened…
For 15 years, Rebecca Burns, General Manager, Support at MYOB, has demonstrated her passion for…
Mark Atterby, Editor of CXFocus, interviews Natalie Truong, CMO for EY about the importance of…
In this interview with Mark Atterby, Editor of CXFocus, Janelle McQueen-Paice, Chief Experience Officer for…
Providing members with experiences they’ll never forget – Interview with Monique Bate
By Mark Atterby
Monique Bate, Head of Member Experience at ANZ Staff Super, emphasises the importance of customer…
The internal experience creates the external experience! Interview with Ben Motteram from CXpert
By Mark Atterby
Ben Motteram, industry veteran and founder of CX consultancy CXpert, extolls the importance of creating…
Marketing success in 2024 is evolving rapidly, shaped by constant technological advancements and shifting consumer…
She’ll be right, MATE – The Australian Telco who treats employees and customers as mates
By Mark Atterby
Australia’s largest independently owned and fastest-growing telco, MATE, has incorporated the Australian cultural idiom of…
Fulfilling a promise in someone’s time of need. Interview with Lauren Reid from Navy Health
By Mark Atterby
Navy Health is a not-for-profit private health insurance provider for the Australian Defence Force community.…