Author: Ryan Steinberg

For many customer support teams, volume has skyrocketed over the past few weeks, making it harder to answer questions at scale. And though automation has always been an incredibly useful tool for support teams prior to this year, COVID-19 has made it an almost mandatory solution for teams to get back on top of demand. A recent study even found that support teams who use automation are 41% more likely to hit their goals. Automation is a great way to ensure that your customers get answers quickly and seamlessly. And it also takes the burden off of support teams who…