Author: Ryan Rayner

Is providing faster, more responsive customer service via your contact centre a priority for FY2027? For many Australian businesses, the answer is a resounding ‘yes’. That’s because the contact centre has ceased to be seen as a standalone cost centre. Instead, it’s become the beating heart of the enterprise and a critical touchpoint; somewhere customer loyalty can be both cemented and lost. Hence, we’re seeing enterprises of all stripes looking for ways to deliver an all-round better experience to the customers and prospects who engage with them digitally and on the phone. Keeping the customer satisfied In today’s times, keeping…