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Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 2026

Customer-facing AI needs an escalation promise, Not just a faster answer

August 12, 2026

Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

August 11, 2026

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Home»Author: Mark Drasutis

Author: Mark Drasutis

Head of Value APJ at Amplitude

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Latest Posts

Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 202628 Views

Customer-facing AI needs an escalation promise, Not just a faster answer

August 12, 202634 Views

Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

August 11, 202618 Views

Is AI a jobs shrinker or catalyst for more high value work?

July 30, 20265 Views

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Customer-facing AI needs an escalation promise, Not just a faster answer

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Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 2026

Customer-facing AI needs an escalation promise, Not just a faster answer

August 12, 2026

Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centre

August 11, 2026

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