Year: 2025

At Zendesk Relate 25, Mark Atterby, CXFocus editor, interviewed Tom Powers VP of Operations at…

The shift to digital workplaces promised enhanced connectivity and flexibility, but a darker side is…

Australia’s long-standing connection with SMS has endured significant evolution in the mobile landscape, through increasing…

Fronting up to a bricks and mortar premises has ceased to be the default move…

In a crowded landscape of customer experience (CX) solutions, Local Measure carved a unique path,…

Artificial intelligence is no longer a futuristic fantasy, it’s an increasingly pervasive reality shaping how…

Customer centricity: the essential driver of growth, powering both organic expansion and the successful integration…

Australia’s leadership capabilities are facing a critical challenge, struggling to keep pace with evolving best…

Agent engagement and performance are pivotal to the success of contemporary contact centres. As customer…

In a world increasingly driven by efficiency and quantifiable outcomes, the subtle art of building…