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Customer-facing AI needs an escalation promise, Not just a faster answer

By Gleb TsipurskyAugust 12, 2026

Australian customer-service teams are racing toward agentic AI, but speed is becoming the easy part.…

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Amplify your strengths not your sins – Sealy on the reality of AI in CX

August 17, 2026

Customer-facing AI needs an escalation promise, Not just a faster answer

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