Risk, governance and sovereignty – the driving forces behind AI deployments in the contact centreAugust 11, 2026
The ‘value beyond’ – The secret to delivering unexpected value for customers!By Mark AtterbyFebruary 19, 2024 Imagine catching an Uber and not only reaching your destination quickly, but also receiving insightful…
Reaping the rewards from your account-based strategyBy Michel StutzOctober 2, 2018 In a previous blog, we discussed the key components to successfully implement an account based…
Emerging sales and marketing roles critical to customer successBy Michel StutzAugust 20, 2018 Regardless of the size and structure of your marketing and sales teams, new roles have…